126 jobs voor digital customer experience manager gevonden

As a member of the Marketing Team, you are the voice of the customers.You proactively increase the customer satisfaction & loyalty in a challenging logistic environment by ensuring fluent customer interactions with bpost and sustainable transversal processes delivering the product promise.

You closely collaborate with multiple teams, providing support in making strategic decisions from a customer-centric approach, with the objective to implement sustainable solutions by prioritizing the customer experience (both online and offline) and optimizing the transversal end-to-end process.

Tasks and responsibilities

As a Senior Customer Journey Manager, you create your Customer Experience Roadmap, in line with bpost strategy and drive its implementation.Your key tasks will be:

• Customer Journey Mapping: Analyzing and understanding the customer journey across various touchpoints, including physical locations, online platforms, and interactions with customer service representatives.
• Identifying Pain Points: Identifying pain points and areas for improvement in the customer journey, both in digital and physical interactions, through feedback analysis, customer surveys, and data analytics.
• Process Optimization: Collaborating with cross-functional teams to streamline (operational) processes to enhance the customer experience, ensuring smooth transitions between digital and human touchpoints.
• Implementing Digital Solutions: Working with technology teams to implement digital solutions that improve customer interactions, such as self-service portals, mobile apps, and online tracking systems.
• Monitoring Performance: Monitoring key performance indicators (KPIs) related to the customer journey, such as customer satisfaction scores, NPS, … and taking corrective actions as needed.
• Cross-Channel Integration: Ensuring consistency and coherence across all customer touchpoints, integrating digital and physical channels seamlessly to provide a unified customer experience.
• Stakeholder Communication: Communicating with internal stakeholders, including senior management, marketing teams, and operations teams, to align strategies and initiatives with the overall customer experience objectives.
• Continuous Improvement: Continuously analyzing customer feedback, market trends, and industry best practices to identify opportunities for innovation and improvement in the customer journey.

As a member of the Marketing Team, you are the voice of the customers.You proactively increase the customer satisfaction & loyalty in a challenging logistic environment by ensuring fluent customer interactions with bpost and sustainable transversal processes delivering the product promise.

You closely collaborate with multiple teams, providing support in making strategic decisions from a customer-centric approach, with the objective to implement sustainable solutions by prioritizing the customer experience (both online and offline) and optimizing the transversal end-to-end process.

Tasks and responsibilities

As a Senior Customer Journey Manager, you create your Customer Experience Roadmap, in line with bpost strategy and drive its implementation.Your key tasks will be:

• Customer Journey Mapping: Analyzing and understanding the customer journey across various touchpoints, including physical locations, online platforms, and interactions with customer service representatives.
• Identifying Pain Points: Identifying pain points and areas for improvement in the customer journey, both in digital and physical interactions, through feedback analysis, customer surveys, and data analytics.
• Process Optimization: Collaborating with cross-functional teams to streamline (operational) processes to enhance the customer experience, ensuring smooth transitions between digital and human touchpoints.
• Implementing Digital Solutions: Working with technology teams to implement digital solutions that improve customer interactions, such as self-service portals, mobile apps, and online tracking systems.
• Monitoring Performance: Monitoring key performance indicators (KPIs) related to the customer journey, such as customer satisfaction scores, NPS, … and taking corrective actions as needed.
• Cross-Channel Integration: Ensuring consistency and coherence across all customer touchpoints, integrating digital and physical channels seamlessly to provide a unified customer experience.
• Stakeholder Communication: Communicating with internal stakeholders, including senior management, marketing teams, and operations teams, to align strategies and initiatives with the overall customer experience objectives.
• Continuous Improvement: Continuously analyzing customer feedback, market trends, and industry best practices to identify opportunities for innovation and improvement in the customer journey.

Traditional systems make way for innovative.Digital Experience Platforms.

You report to the E commerce manager and are part of the Neuhaus digital team.Own the day to day operations of our e commerce platform (Salesforce Commerce cloud), including product catalogue management, content updates, and merchandising.Identify and establish partnerships with e tailers and online marketplaces to broaden our distribution network and reach new customers.Continuously optimize the online shopping experience on our website to maximize conversion rates and customer satisfaction.Actively participate in testing and implementing future functional projects and improvements on the web shopParticipate in the development of the website with the aim to deliver great usability, 'on brand' shopping experience and in line with the digital strategy.Liaise with customer service to address customer inquiries regarding products, orders, or returns efficiently.Support the team to ensure customer satisfaction through prompt and accurate responses.Ensure accurate web presence for our boutiques by updating opening hours, address details, and other relevant information across online platforms.Implement SEO best practices to optimize website content, meta tags, and product descriptions for improved search engine rankings and organic visibility.Conduct keyword research and analysis to identify opportunities for content optimization and expansion.Support Neuhaus digital marketing strategy, leveraging various platforms and tools to drive brand awareness, customer acquisition, and sales growth.

Responsibilities Study, specification, design and verification of high-quality digital and mixed-signal ICs Write digital specifications for mixed-signal ICs, make area and power estimations Technical team lead for the digital content of mixed-signal ASICs including interaction with customers, suppliers and the internal ASIC development team Lead, attend and present at project/review meetings worldwide Coach junior engineers in design, verification and testing of integrated circuits and improve their level of technical expertise and knowledge of the total business Work together with international customers and communicate efficiently to successfully complete the project Write documentation

Being familiar with cloud solutions (Azure or other cloud computing services) and Dev.Ops (CI/CD, Docker, Kubernetes) would be an asset  .

De geboekte vooruitgang evalueren in permanent overleg met de diverse gesprekspartners .toezien op een optimale samenwerking met de interne gesprekspartners (Customer Data Analytics, User Experience, Digital Communication, Marketing RCB, IT, Testing enz.) en externe gesprekspartners (leveranciers, partners, start ups enz.) .

Ensure customers' satisfaction in all touchpoints..

.Managing a selected number of accounts, deepening these contacts and identifying opportunities.

To support our growing organization, our Operations department is looking for a.Fleet Engineer to support our Fleet & Quality Manager and team as well as our internal customers..

.Market detection and analysis for the different digitalization offerings Siemens Mobility (SMO) has..

You will work towards an annual revenue target..Take the lead in commercial and marketing activities (marketing plan, lead generation and follow up, networking activities,), securing participants for your programmes with the support of our executive education marketing team..

You have a good knowledge of Windows Client/Server OS (including Windows Virtual Desktop/VDI), Microsoft 365, Share.Point, Teams, One.

This company serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions.Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution.

Our teams support and facilitate the digital transformation of our corporate and enterprise customers all over Belgium.SPIE Belgium ICS designs, operates and integrates tailored ICT solutions in the areas of Workspace, IT Security, Data.

Develop advertising and lead generation campaigns aligned with budget and omnichannel strategy.Measure and evaluate the marketing performance of campaigns, recommend actions. Propose and implement an omnichannel approach to maximize customer touchpoints Optimize marketing budget allocation to enhance customer journey at every phase.Lead internal alignment with the internal communication and HR team to ensure all employees contribute to the customer journey strategy. Coach and develop the marketing team, implement individual development plans, and identify high potential profiles for career development.Ensure smooth integration of new employees within the team.

Xeni.T is working towards intuitive, fast and innovative user interfacesfor intelligent information management.

We develop and maintain end to end solutions for the bank's clients in this area.The Tribe is organized into 13 squads (themselves organized into 3 Clusters) and 3 transversal entities working together to implement our ambitions. Today, the tribe faces major challenges to accelerate the digitalization of the investment offer and the accessibility of our products for our customers while implementing important regulatory projects.Function  descriptionThe Process Engineer/ Business analyst actively participates in the reflections and ideation phases in collaboration with his Business and IT partners to ensure that the chosen solutions best meet the needs of customers and employees, while being in line with the Bank's strategy and respecting the objectives of operational efficiency (simplicity, lean,) and risk management. Tasks Integrate the Referential squad, work in close collaboration with the squad members and POTransversal stake holders’ managementUnderstand and document current process and toolsUnderstand referential processesLead workshop to define target flowDocument and communicate target flow and processProvides support during business and user testing and assists with the organization of User Acceptance Testing (UAT) where applicableBuild and run the change management planManage the risk, quality, and issuesPerform BAU tasks ( Maintain Process notes, User Support,.)  

As a Project Manager, you will be responsible for the management and realization of one or more projects within Piping & Mechanical.

Tasks and responsibilities:

• You will collaborate on the quotations and subsequently follow up the work preparation and technical execution
• You manage the project planning and budgets
• You guarantee safety and quality
• You have extensive contacts with customers and suppliers
• You closely monitor the site(s), in close cooperation with the site supervisor(s)
• You lead a team of 20 to 50 people

Company:

Our client is a multi-technical service provider offering a complete service from design to installation, maintenance and financing.

As an international market leader, they help clients with today's 3 major transitions: the energy transition, the industrial transition and the digital transition.In Belgium, they can count on the expertise of 9 600 employees spread over more than 56 sites.Every day, they apply their know-how to ensure attractive cities, more efficient and greener businesses and more comfortable buildings.

To strengthen their team in Belgium they are looking for a Project Manager Clean Piping.

Of het nu gaat over een nieuwe website, een UX strategie, een mobiele applicatie, contentstrategie, copywriting, design of een augmented reality toepassing, samen zoeken we uit welke van onze diensten je digitale ambities waarmaken.Van strategie, concept en analyse tot vormgeving, technische implementatie en nazorg: RMDY is jouw partner voor een optimale customer experience.

As a member of the product team your work will have a direct impact on bpost's success and growth.

You will be responsible of one or more products, part of the product portfolio, with the mission to accelerate the creation of products & solutions for your customers' segment and facilitate interactions & transactions in the physical and digital world.You will care for the environment & bpost employees, at all times focusing on delivering value to the client.

You work closely with multiple teams, with the objective of building together sustainable, customer friendly and efficient value propositions.

About the job

As Product Manager you are responsible to secure the end to end management of your product(s): from new product conception to development, monitoring & maintenance while monitoring budget spending all along.

Specifically, you will take care of:

• Product conception & definition: Using market & customer insights you will design the detailed roadmap and product specifications for your reference products in your customers' segment.
• Product development: You will prioritize and plan the product development efforts with the development teams and your stakeholders.
• Product delivery: You will collaborate with a cross-functional agile team securing time to market and prioritizations.
• Product maintenance: you will play an important role in the product(s) lifecycle, keeping updated all product material & aligning with key stakeholders.You' ll define action plans based on different priorities and you will keep an eye on product performances and reference markets.
• Stakeholder management & agile collaboration: Your stakeholders will include, IT, Sales, pricing, go to market, customer experience, logistic process, customer support & senior management.
• Strategy: you will actively contribute to the definition of the overall strategy for your product area & customers' segment.

As a member of the product team your work will have a direct impact on bpost's success and growth.

You will be responsible of one or more products, part of the product portfolio, with the mission to accelerate the creation of products & solutions for your customers' segment and facilitate interactions & transactions in the physical and digital world.You will care for the environment & bpost employees, at all times focusing on delivering value to the client.

You work closely with multiple teams, with the objective of building together sustainable, customer friendly and efficient value propositions.

About the job

As Product Manager you are responsible to secure the end to end management of your product(s): from new product conception to development, monitoring & maintenance while monitoring budget spending all along.

Specifically, you will take care of:

• Product conception & definition: Using market & customer insights you will design the detailed roadmap and product specifications for your reference products in your customers' segment.
• Product development: You will prioritize and plan the product development efforts with the development teams and your stakeholders.
• Product delivery: You will collaborate with a cross-functional agile team securing time to market and prioritizations.
• Product maintenance: you will play an important role in the product(s) lifecycle, keeping updated all product material & aligning with key stakeholders.You' ll define action plans based on different priorities and you will keep an eye on product performances and reference markets.
• Stakeholder management & agile collaboration: Your stakeholders will include, IT, Sales, pricing, go to market, customer experience, logistic process, customer support & senior management.
• Strategy: you will actively contribute to the definition of the overall strategy for your product area & customers' segment.

As a member of the product team your work will have a direct impact on bpost's success and growth.

You will be responsible of one or more products, part of the product portfolio, with the mission to accelerate the creation of products & solutions for your customers' segment and facilitate interactions & transactions in the physical and digital world.You will care for the environment & bpost employees, at all times focusing on delivering value to the client.

You work closely with multiple teams, with the objective of building together sustainable, customer friendly and efficient value propositions.

About the job

As Product Manager you are responsible to secure the end to end management of your product(s): from new product conception to development, monitoring & maintenance while monitoring budget spending all along.

Specifically, you will take care of:

• Product conception & definition: Using market & customer insights you will design the detailed roadmap and product specifications for your reference products in your customers' segment.
• Product development: You will prioritize and plan the product development efforts with the development teams and your stakeholders.
• Product delivery: You will collaborate with a cross-functional agile team securing time to market and prioritizations.
• Product maintenance: you will play an important role in the product(s) lifecycle, keeping updated all product material & aligning with key stakeholders.You' ll define action plans based on different priorities and you will keep an eye on product performances and reference markets.
• Stakeholder management & agile collaboration: Your stakeholders will include, IT, Sales, pricing, go to market, customer experience, logistic process, customer support & senior management.
• Strategy: you will actively contribute to the definition of the overall strategy for your product area & customers' segment.

As a member of the product team your work will have a direct impact on bpost's success and growth.

You will be responsible of one or more products, part of the product portfolio, with the mission to accelerate the creation of products & solutions for your customers' segment and facilitate interactions & transactions in the physical and digital world.You will care for the environment & bpost employees, at all times focusing on delivering value to the client.

You work closely with multiple teams, with the objective of building together sustainable, customer friendly and efficient value propositions.

About the job

As Product Manager you are responsible to secure the end to end management of your product(s): from new product conception to development, monitoring & maintenance while monitoring budget spending all along.

Specifically, you will take care of:

• Product conception & definition: Using market & customer insights you will design the detailed roadmap and product specifications for your reference products in your customers' segment.
• Product development: You will prioritize and plan the product development efforts with the development teams and your stakeholders.
• Product delivery: You will collaborate with a cross-functional agile team securing time to market and prioritizations.
• Product maintenance: you will play an important role in the product(s) lifecycle, keeping updated all product material & aligning with key stakeholders.You' ll define action plans based on different priorities and you will keep an eye on product performances and reference markets.
• Stakeholder management & agile collaboration: Your stakeholders will include, IT, Sales, pricing, go to market, customer experience, logistic process, customer support & senior management.
• Strategy: you will actively contribute to the definition of the overall strategy for your product area & customers' segment.

We are looking for a creative individual with an analytical and mathematical mind who can conceptualize business processes and reduce complexity to simplicity by defining the business processes for companies and organizations.

You should also be a great communicator and listener who can distill the activities of companies to their essence.

Our product has all the digital means to offer the ultimate and total IT solution for companies, so software tools like Sales.Force, Hubspot, Eventbrite, website builders, Mailchimp, MS Excel, and basic programming and database tools should be familiar to you.

Join us and be part of the next generation of IT software builders who bring best practices to daily reality for the winners or survivors of tomorrow who are able to put their intelligence into daily practice.

Zappware nv designs, develops, and integrates compelling and revenue generating interactive television (i.TV) services for operators.

In this position, you will get to:

Provide technical support for Thermal products via phone, e-mail and Online Chat for Customers, Field Sales and Customer Service.

Assist to develop new opportunities and interact with customers primarily to increase sales of an organization's products and/or services.

Process external and internal customer questions by telephone, virtual meetings and in writing concerning technical queries, quotes, in an efficient and timely manner.

Process and maintain quotes within the ERP/Salesforce operating system.

Assist Customer service team in reviewing customer complaints related to technical matters, addressing customer and escalating if needed.

Assist Marketing department in technical trainings and marketing literature proofreading.

Provide in-depth technical support for professional customers (Planners, Architects, Consultants, Installers, Contractors, Specialized Distributors and Representatives).

Provide Pre-Design and Design deliverables, coordinate the work of other departments if this work was delegated to another executor.

Manage and create quotes for configured and other MTO products.

Provide support for troubleshooting installation issues & start-up assistance by telephone, virtual digital meeting and in writing.

You are fluent in German (written and spoken) and have a good knowledge English

Bedrijfsprofiel:

We¿re looking for people who put their innovation to work to advance our success ¿ and their own.Join

an organization that ensures a more secure world through connecting and protecting our customers

with inventive electrical solutions.

Offering IT resourcing, project solutions and managed services, we enable organizations to cultivate individuals and teams prepared for the digital age..Experis is currently looking for trilingual Junior & Medior support engineers with a big passion for IT.