Robert Half is evolving.Join our community as a Customer Experience Specialist and help shape our future.Our Customer Experience Team acts as a social partner for clients and temporary workers, enabling us to handle payroll and invoicing matters more effectively.
This team also focuses on (proactive) communications towards our customers which will help build relationships with clients and temporary workers from an aftersales perspective and increase customer satisfaction.
As a Customer Experience Specialist you will:
- Build strong relationships with temporary workers and clients to guarantee a 5 star experience;
- Be the 1st line support (phone/mail) for temporary workers and clients on assignment;
- Handle questions from:
- Temporary workers: on illness, holiday, contract, salary & benefits, timesheet, social documents = advisory role;
- Clients: on invoicing, approving timesheets, illness and holiday.
- Chase the approval of timesheets;
- Follow-up on absences (sickness, holiday,…);
- Communicate proactively and draft newsletters on hot topics;
- Optimize work processes;
- Update documents/manuals for clients and temporary workers in an attractive way and make them;
- available in Dutch, French & English;
- Work closely with our internal divisions (Payroll, Legal, Marketing, Sales Teams).