In this role, you will be responsible for overseeing the order-taking process, ensuring and supporting smooth operations, and leading an experienced team of order management professionals.
You will work in close collaboration with a wide range of different stakeholders (plant managers, sales managers, management, clients…).
This is a new role in the company.The further development and completion of the function might evolve in line with your personal skills.
Order Management: Manage the end-to-end order-taking process, from order receipt to fulfillment, ensuring accuracy, timeliness, and customer satisfaction.
Team Leadership: Lead and motivate a team of five order management specialists, providing guidance, coaching, and support to ensure team success.
ERP Expertise: Utilize your strong knowledge of ERP to optimize order processing, troubleshoot issues, and implement process improvements.
Change Management: Participate in change management initiatives related to order management processes, ensuring smooth transitions and adoption of new procedures.
Customer Satisfaction: Collaborate with other departments to resolve customer issues and inquiries promptly, aiming to exceed customer expectations.
Performance Metrics: Monitor and develop key performance indicators (KPIs) related to order management and work with the team to achieve and exceed targets.
Process Improvement: Continuously evaluate and enhance order management processes for efficiency and accuracy.
Documentation: Maintain accurate records and documentation related to orders, ensuring compliance with company policies and industry regulations.
Reporting: Generate reports and provide insights to upper management on order management performance and trends.
