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Project Manager Data & Analytics

EDITX in
time Online sinds 13 maart 2024 - Vaste jobs

At SNCB/NMBS we want to become data-driven.We strive to make data a shared asset giving all stakeholders a common view of the company.We provide users with the tools they need to analyse and explore data, and generate insights that improve customer satisfaction and operational efficiency.

As Project Manager within our Data & Analytics team, you play an instrumental role in the realization of this vision by managing a number of projects related to the delivery of our data & analytics platforms, data assets and data products.

 

Key responsabilities:

  • Lead project delivery from beginning to end;
  • Define project scope, goals and deliverables that support business goals in collaboration with management and stakeholders;
  • Develop full-scale project plans and associated communications documents following the company’s standard;
  • Draft and submit budget proposals, and recommend subsequent budget changes where necessary as per defined process;
  • Ensure that project meets its deliverables in agreed schedule, as per the scope, within stipulated budget and as per the quality standards;
  • Effectively communicate project expectations to team lead and stakeholders in a timely and clear fashion;
  • Ensure project or service scope and deliverables are defined and agreed with all relevant parties;
  • Liaise with business and IT Teams on an ongoing basis;
  • Diagnose and evaluate potential risks and issues throughout the project and execute appropriate plans to mitigate them.Reports regularly to the Team Lead and Stakeholders with regard to risks

Customer Care Advisor

RANDSTAD in OOSTAKKER
time Online sinds 22 april 2024 - Vaste jobs
Ready to drive financial excellence and customer satisfaction?

Your tasks:

Deliver on the VAS KPIs on Cash flow and Accounts Receivable by ensuring that invoices are paid in time.

Liaise with dealers to secure corrections to invoice errors.

Represent the Finance Team in the monthly market meetings, taking ownership of invoice quality, outstanding invoices etc.

Own the full process of a customer/dealer query, from the moment we receive it until it is fully resolved:

Investigate what happened and liaise between all relevant parties.

Drive the conversation forwards to resolve the problem in a timely manner.

Conclude the query, assigning responsibility and securing any financial resolutions.

Contribute to Volvo's continuous improvement by sharing relevant feedback within VAS, to the markets and other stakeholders to improve future performance.

Bedrijfsprofiel:

Volvo Action Service (VAS) takes care of our Volvo Group customers across Europe whenever one of their vehicles has a problem, managing the process from the moment they call us until the final invoice is paid.Delivering great customer service is at the heart of our operation, as we take a proactive approach to get vehicles back on the road as quickly and smoothly as possible.

You will work in a dynamic environment with colleagues from all over the world, where your team is your family away from home.Our diversity makes us stronger and we speak 21 different languages in order to support all of our customers.