In this Customer Service role with a focus on Order to Cash (OTC), you are involved in the entire process from order processing to payment and following up after payment.
Client Details
Imagine being part of a thriving international medical company located in Flemish Brabant, near Brussels.This company is not only fast-growing but also a top employer, recognized for its excellent work environment, onboarding, and people management.
Here, you have the opportunity to be involved in exciting projects and collaborate with talented professionals from diverse cultures.The company promotes a healthy work-life balance, offering flexible work options and focusing on employee well-being.
The team atmosphere is vibrant and supportive, with an emphasis on collaboration and celebrating successes together.This is more than just a workplace; it's a community of innovation, creativity, and growth.
In conclusion, this is the premier choice for those seeking an engaging career in the dynamic field of Medical & Pharma.
Description
Order Processing: customer orders, check product availability, scheduling delivery, and entering order details into the system.
Customer Communication: main contact for customer inquiries regarding orders, deliveries, invoices, and payments.
Interdepartmental Collaboration: Working with other teams to ensure seamless order-to-cash processes.
Invoicing and Payment Management: Preparing and sending invoices, monitoring payments, and following up on overdue accounts.
Process Improvement: Contributing to efforts to enhance efficiency and customer satisfaction through process enhancements.