Senior IT Support Engineer
COMPUTACENTER BELGIUM
in
Online sinds
16 februari 2024
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Bar.Some of the daily activities are:Deploy and support locally attached In Scope DevicesProvide workplace break/fix and Level 2 hardware and system software support as coordinated through the Service Desk (level 1)Coordinate with Vendor for server break/fix and Level 2 hardware and system software support as coordinated through the Service DeskMaintain and update processes and procedures for supporting the On Site Technical Support ServiceMaintain appropriate equipment spares inventory levels in local sites to meet Service Levels for all locationsMonitor, track, and analyse equipment failures based on ticket trends to identify any emerging or developing trends that will have negative impact on operational performance and develop recommendations on corrective action plansProactively identify opportunities to continually improve services, and improve resolution across L1, L2, L3 support tiersCoordinate with the Service Desk and all other necessary departments to manage all On Site Technical Support requestsCollect and distribute the hardware from/to users (movers, leavers, newcomers, etc.) and do the necessary related administration (as part of IMAC)Support board meetings and events at the customer locationProactive tracking and resolution of all issues