You will work closely with the Partner Network and Retail teams, take responsibility for the efficiency and effectiveness of the internal processes related to the Partner Network.You detect bottlenecks, initiate improvement actions and coordinate the reengineering of these processes.In addition, you usually lead one or more projects (usually projects with a small project team and/or with a short lead time within the same functional domain) in order to make the project run successfully taking into account the strategic and operational objectives of bpost and the constraints in terms of technology, man-days, timing,.
Ensure the development and availability of training tools for indirect channel networks.
Some examples of the projects you will work on are:
- Open locker network: opening up our network of parcel vending machines to other courier services
- Partner Tool: a tool that puts our postal points / parcel points in contact with central management
Tasks and responsibilities
Mapping and analyzing problems:
- Perform preliminary study and analysis of the problem by surveying and interviewing the internal customer
- Study and analyze the various processes within the project/product
- Designing processes and validating working methods
- Working out detailed technical specifications and carrying out feasibility studies in this respect
Developing and proposing a project design
- Planning and organising the implementation of all steps within the predefined project
- Identifying problems and obstacles
- Formulating proposals to solve the problems
Determining the project planning and approach:
- Distributing tasks among the various project staff members
- Teaching all project staff the correct working methods and coaching them in performing their tasks
Realising project/product goals, implementing the result and taking care of follow-up:
- Monitoring and supervising the roll-out of the project
- Critically evaluate the result and take corrective actions if necessary
In charge of project management:
- Monitor the quality of project parameters
- Report regularly to management and the project team on the status and progress of the project
- Intervene in critical situations
- Participate in the correct delivery of the project
- Maintaining an overview of all product specifications and working methods