66 jobs voor customer service employee gevonden

Ghent is the largest division of the two sites.Our main focus is delivering the ultimate experience for our customers during and after their breakdown and give them a long lasting impression of our brand.As a customer service employee you will handle the financial areas for your market: You will support the dealers in their native language and handle essential information within our designated systems.You follow the defined finance process keeping the customer needs and business goals in mind. You will follow up incorrect invoices, ensure invoices are paid in time and have frequent contacts with your markets.Bedrijfsprofiel:For one of the biggest truck companies in Europe we are looking for a customer service employee.

As a logistics employee, you will provide logistical support to the company's operational department..Correctly process incoming orders, this includes; taking delivery, documenting and placing the material at.the designated location.

• As an ambassador for the KALDEWEI brand, you will look after existing and new contacts from the sanitary wholesales and sanitary installation industry as well as other defined target groups.
• This includes identifying and developing new sales opportunities in your area, maintaining existing customer contacts and expanding business relationships.
• Within this network, you will present our design-orientated and sustainable products to customers.You will implement sales and marketing measures in a targeted and results-orientated manner.
• You will work together with colleagues from other sales departments.
• You will plan and conduct product training sessions and take part in trade fairs, in-house exhibitions, online trade fairs and webinars.

• As an ambassador for the KALDEWEI brand, you will look after existing and new contacts from the sanitary wholesales and sanitary installation industry as well as other defined target groups.
• This includes identifying and developing new sales opportunities in your area, maintaining existing customer contacts and expanding business relationships.
• Within this network, you will present our design-orientated and sustainable products to customers.You will implement sales and marketing measures in a targeted and results-orientated manner.
• You will work together with colleagues from other sales departments.
• You will plan and conduct product training sessions and take part in trade fairs, in-house exhibitions, online trade fairs and webinars.

Daarnaast zijn we ook zeer innovatief bij klanten in de (petro) chemie & pharmacie, in productieomgevingen en de transport & logistieke sector.Onze Customer Services Teams werken steeds vanuit één van onze vestigingen in Vilvoorde, Gent, Antwerpen of Isnes..

Inventory Management: Checking stock levels, collaborating with the warehouse to maintain optimal stock levels, and conducting regular stock reconciliations..Administrative Tasks: Performing general commercial administrative tasks, including managing emails, scheduling appointments, organizing commercial meetings..

Je zal actief onze producten en promoties telefonisch verkopen..Administratief en telefonische klachten verwerken volgens het systeem Dynamics 365..Uw missie.Je staat in voor de input bestellingen die telefonisch of per mail binnen komen..

Als.Customer Services Employee (M/V/X) kom je terecht in een dynamisch team dat zich elke dag inzet voor onze klanten, en op die manier voor een veiligere & efficiëntere samenleving.

In this Customer Service role with a focus on Order to Cash (OTC), you are involved in the entire process from order processing to payment and following up after payment.

Client Details

Imagine being part of a thriving international medical company located in Flemish Brabant, near Brussels.This company is not only fast-growing but also a top employer, recognized for its excellent work environment, onboarding, and people management.

Here, you have the opportunity to be involved in exciting projects and collaborate with talented professionals from diverse cultures.The company promotes a healthy work-life balance, offering flexible work options and focusing on employee well-being.

The team atmosphere is vibrant and supportive, with an emphasis on collaboration and celebrating successes together.This is more than just a workplace; it's a community of innovation, creativity, and growth.

In conclusion, this is the premier choice for those seeking an engaging career in the dynamic field of Medical & Pharma.

Description

• Order Processing: customer orders, check product availability, scheduling delivery, and entering order details into the system.

• Customer Communication: main contact for customer inquiries regarding orders, deliveries, invoices, and payments.

• Interdepartmental Collaboration: Working with other teams to ensure seamless order-to-cash processes.

• Invoicing and Payment Management: Preparing and sending invoices, monitoring payments, and following up on overdue accounts.

• Process Improvement: Contributing to efforts to enhance efficiency and customer satisfaction through process enhancements.

Handle complex customer complaints, including tax, compliance, and fraud related issues..Analyze and resolve customer credit concerns to prevent account blocks..

Handle complex customer complaints, including tax, compliance, and fraud related issues..Analyze and resolve customer credit concerns to prevent account blocks..

Communicating with drivers.Ensuring all changes, delays, additional costs, and/or emergencies are reported to the Customer Service department, which informs the customers.

Identifying new business opportunities and generating leads (30% hunting).Providing excellent customer service and support, also on the e shop.

Om ons team in Herentals te versterken zoeken wij een customer service medewerker.Wat houdt de job in: Je controleert de voortgang van de inkomende en uitgaande orders dagelijks voor jouw klanten opdat orders tijdig verwerkt kunnen worden; Je bent het eerste aanspreekpunt voor vragen van onze klanten; Je bereidt de nodige documenten, zoals CMR, levernota, enz., gedetailleerd voor en geeft deze door naar de belanghebbenden (magazijn, klant, ontvangst goederen, enz.); Je zorgt ervoor dat orders vrijgegeven worden voor het magazijn in het warehouse management systeem; Je maakt labels en stickers op zodat deze in het magazijn verwerkt kunnen worden; Je zorgt voor verdere opvolging van de retour volgens de wensen van de klant.Wie zoeken we: Je bent klantgericht en weet op een uitstekende manier te communiceren met zowel klanten als interne stakeholders.Detailgericht?Dat ben jij!

▪ Je werkt in volcontinue dienst en kunt op basis van ervaring en taalkennis de taak van landenreferent toebedeeld krijgen .▪ Je opereert zelfstandig en hebt rechtstreeks contact met klanten, dit betekent dat je een grote verantwoordelijkheid hebt.

Je verzorgt de first line customer support.Je verzorgt verder de administratie en bent key user van ons online vlootmanagementsysteem (customer setp up, contract set up, guarantee functionality).

Identifying new business opportunities and generating leads (30% hunting).Providing excellent customer service and support, also on the e shop.

Eerstelijns customer support bieden voor het vlootmanagementsysteem.Beheren van administratie en key user zijn van het systeem.

You are responsible for performing administrative tasks for Reverse Logistics and Service, creating return references, collecting packages and product support.Main Duties ans responsabilities :.

• Providing leadership, direction and management for the branch
• Direct all operational aspects such as distribution operations, customer service, human resources, administration, marketing and sales
• Identify current and prospective sales and expansion opportunities
• Conducting regular sales and operations meetings
• Briefing employees on current sales goals, promotions, and other relevant information
• Develop forecasts, financial objectives and business indicators, manage budgets, allocating branch funds
• Research regional market conditions, to identifying opportunities
• Meet business goals and metrics, identify areas for improvement, propose corrective actions
• Share knowledge and insights with other branches from the Group and headquarters
• Coordinating with other branches to plan promotional activities and achieve goals
• Address customer and employee satisfaction issues promptly
• Resolving customer problems as needed
• Interacting with customers on a regular basis to ensure satisfaction and gain useful feedback
• Increasing brand awareness for the company within the community
• Complying with all applicable laws and regulations for the industry

Serve as the “glue” between BGs as one team in the country..Administrative project support: data analyses, benefit support, monitoring and ensuring data quality, creating documentation and knowledge management.

Your responsibilities in the role of call agent:

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• As a customer service employee, you will be responsible for answering incoming phone calls and emails.
• You'll provide assistance and advice to customers who have questions about our kitchen equipment.
• Extensive training opportunities and helpful tools will allow you to constantly gain new knowledge, which you can then enthusiastically share in your interactions with customers.
• You will work from our office in Berchem.

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Your responsibilities in the role of call agent:

.

• As a customer service employee, you will be responsible for answering incoming phone calls and emails.
• You'll provide assistance and advice to customers who have questions about our kitchen equipment.
• Extensive training opportunities and helpful tools will allow you to constantly gain new knowledge, which you can then enthusiastically share in your interactions with customers.
• You will work from our office in Berchem.

.

 

.

 

Your responsibilities in the role of call agent:

.

• As a customer service employee, you will be responsible for answering incoming phone calls and emails.
• You'll provide assistance and advice to customers who have questions about our kitchen equipment.
• Extensive training opportunities and helpful tools will allow you to constantly gain new knowledge, which you can then enthusiastically share in your interactions with customers.
• You will work from our office in Berchem.

.

 

.

 

.Managing a selected number of accounts, deepening these contacts and identifying opportunities.

Confirm bookings with customers and carriers..Complete shipment details in our internal data management system..

Opvolging van Retail Order to Cash Proces: Je bent verantwoordelijk voor het invoeren en opvolgen van sales orders, inclusief manuele en EDI orders.Daarnaast beheer je de VMI planning en consignment voor een aantal retail klanten.

Je staat klaar als eerste aanspreekpunt voor customer support.Je bent verantwoordelijk voor de administratie en je fungeert als key user van het vlootmanagementsysteem, waarbij je zorgt voor customer set up, contract set up en de garantie van de functionaliteit.