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Customer Success - Pharmaceutical sector - Brussels

PAGE PERSONNEL in BRUSSEL
time Online sinds 19 april 2024 - Vaste jobs

As a Customer Success, the focus is on promptly addressing customer inquiries to ensure a positive and satisfying experience.Effective communication and problem-solving skills are key for success.

Client Details

Our client is one of the world's largest companies specialising in the manufacture and distribution of medical devices.

Description

  • Addressing Customer Inquiries: Responding to customer queries, concerns, and requests through various communication channels, such as phone, email, or chat.
  • Problem Resolution: Effectively resolving customer issues by providing solutions, troubleshooting problems, and ensuring a positive resolution.
  • Customer Assistance: Offering guidance, product knowledge, and assistance to customers to enhance their understanding and use of the company's products or services.
  • Maintaining Customer Records: Recording and maintaining accurate customer information, interactions, and transactions in the company's database or customer relationship management (CRM) system.
  • Communication Skills: Demonstrating strong communication skills to convey information clearly, empathise with customer concerns, and ensure a positive customer experience.
  • Team Collaboration: Collaborating with other team members and departments to address complex customer issues and improve overall customer satisfaction.
  • Continuous Improvement: Providing feedback on customer trends and issues to contribute to the continuous improvement of products, services, and customer service processes.

Key Account Manager (Clinical research)

SGS GROUP BELGIUM in MECHELEN
time Online sinds 3 april 2024 - Vaste jobs

As a Key Account Manager, you will focus on a select number of identified key/strategic clients and work to embed and grow business opportunity from a global SGS Clinical Research perspective.You will act as the point of contact between the client and the SGS Clinical Research Organization.

Your key responsibilities are:

  • Build and maintain strong relationships with key clients, serving as their primary point of contact for all business-related matters.
  • Develop and implement strategic account plans to achieve sales targets, foster account growth, and identify new business opportunities.
  • Conduct regular business reviews with clients to assess their needs, address concerns, and provide solutions that meet their objectives.
  • Collaborate with cross-functional teams to ensure seamless delivery of services and exceptional customer experience.
  • Identify upselling and cross-selling opportunities within existing clients to maximize revenue generation.
  • Stay updated on industry trends, market conditions, and competitor activities to proactively identify potential threats and opportunities.
  • Prepare and present reports on account performance, sales forecasts, and market insights to internal stakeholders.
  • Manage contract negotiations, renewals, and pricing discussions in collaboration with the SGS business development & support team
  • Provide exceptional customer service by promptly addressing customer inquiries, resolving issues, and coordinating with internal teams to deliver timely solutions.
  • Work collaboratively with SGS colleagues across the organization to ensure they are engaged and aligned to the account strategy and support new business opportunities within clients.